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Irregularities


Frequently asked questions

What is the best way to reduce the appearance of dents and scratches on my hardwood floors? (#1)

Mirage offers repair kits for minor touch-ups, available online by selecting the colour of your floor. Each kit includes a touch-up marker, a wax pen, and a small bottle of polyurethane finish. Instructions are on the item label.

For more significant repairs, replacing full planks may be necessary. Use our Mirage Dealer Locator to find a retailer near you and get a referral for a qualified repair professional.

Why is my Mirage floor reacting to the ambient conditions and changing shape?

All wood floors will change shape according to the moisture they are subjected to. Be sure to consult the warranty and installation guide to control the moisture in your home as directed.

How can you explain that my floor is noisy?

There is more than one reason that can cause creaking and noises in a hardwood floor. If the subfloor is not securely fastened to the joists or if the material used is inadequate, the floor may squeak. The noise can also be caused by improper nailing of the boards. Other causes such as excessive or insufficient humidity, unsuitable accessories, movement, and other factors could cause noise.

Can I replace one damaged board?

Individual boards can be replaced without having to remove the entire floor, which is why we recommend keeping leftover wood after installation in case you need it.

Refer to our Technical Newsletter #35 for more details.

 

 

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